Shipping Policy

Processing Time

• Raw material orders are typically processed within 1-2 business days from the time of purchase.
• Armor Cases are typically processed within 3-4 weeks from the time of purchase.
• Orders placed on weekends or public holidays will generally be processed on the next business day, unless our sales officer is available to process them over the weekend

Shipping Methods

• We offer several shipping options, including Standard and Express Shipping.
• Shipping methods and costs will be displayed at checkout/sales document based on your location and the size/weight of the order.

Shipping Rates

• Shipping costs are calculated based on the destination and the weight of the items in your order.
• For products weighing over 25kg, we require access to a forklift to offload the shipment. If a forklift is unavailable, a surcharge may apply for tailgate delivery. If the customer agrees to manually offload the item, only standard shipping will apply.

Delivery Times

• Standard Shipping: 3-5 business days (depending on location).
• Pick Up: If you choose to pick up your order, please wait for our notification before visiting our below address. We’ll inform you once it’s ready and provide the specific time for pickup.
  • Address: 45/7-9 Percy St, Auburn, NSW 2144, Australia
  • Open from 9:00AM to 5:00PM

Shipping Locations

• We offer nationwide shipping across Australia.
• For our international customers, please visit our global site at armorcases.co for more information and to place your order.

Order Tracking

• Once your order is shipped, you’ll receive an email with a tracking number.
• You can track your order by visiting the carrier’s website and entering the provided tracking number.

Shipping Address

• Please ensure that your shipping address is correct when placing an order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
• If you need to make changes to your shipping address, please contact us at least 1 week prior to the shipping date to ensure we can accommodate your request.

Lost or Damaged Items

• If your order is lost or damaged during shipping, please contact us immediately at 02 9188 6801.
• Claims for lost or damaged items must be made within 7 days of receiving your shipment.

Shipping Delays

• Occasionally, shipping carriers may experience delays due to factors like weather conditions, peak seasons (e.g., holidays), or other unforeseen circumstances.
• If there is a significant delay, we will inform you promptly and provide alternative solutions if necessary.

Return and Refund Policy

• Please refer to our Return & Refund Policy for information regarding returns, exchanges, and refunds.