FAQs

We design and manufacture reusable transport protective cases for different applications and industries including touring, events, medical, trade shows, defence, etc. We have been accumulating our standard case designs and most of these are listed on our website with prices available for order.

Currently, we do not stock ready-made cases at Sydney so our standard designs will also come with a lead time. However, we plan to stock some selected products from 2026.

ARMOR currently owns and operates a manufacturing facility located in Auburn, NSW in Australia. Apart from that we have OEM factories in Guangzhou, China for our bulk orders for Australia and international customers. Our Auburn workshop mainly focus on small and urgent domestic orders with less than 5 weeks lead time, while the Guangzhou OEM factories work on non-urgent orders with a lead time of 8-10 weeks, with MOQ of 10 per product and can ship internationally. 

Road cases built in both workshops are exactly the same. They are based on the same product designs and specifications including materials and manufacturing processes. Both locations are equipped with high precision machineries including CNC routers operated by experienced staff. 

Our Sydney workshop can respond to urgent orders and lead time can be 1 to 5 weeks depending on case design process and current workload at the workshop.

Manufacturing lead time from China location is usually 4 weeks. On top of that there will be shipping lead time depending on customer locations. For example, shipping from China to Australia by sea, typically takes another 4 weeks. 

• A link to or photo of a similar case and what changes need to be made (if there are any). Our Instagram feed can be a great source of information on previous built cases.
• If engraving is required.
• Internal dimensions of case, or outer dimensions of the items that would be stored in them.
• For complex items, a CAD model or drawing would come in handy. If not, please let us know to arrange a 3D scan of the item.
•  Your billing and shipping addresses. Please confirm if it’s a business address or not, and if you have a forklift onsite.

Yes. Unless you are one of our credit customers, we do require a minimum 50% payment upfront to confirm the sales order and commence work. We do not provide a product design for review until there is a sales order. 

Yes. We always provide 2D pdf drawings with key measurements and notes for comments and confirmation, before production commences. This is usually provided approx. 1 week after a sales order is confirmed. 

Based on our market research we are currently, as of 2025, offering the best product guarantee among cases manufacturers and resellers in Australia. Our road cases come with 5 years warranty, excluding damages due to lack of care. For detailed warranty policy please continue reading.

Our sales quote is based on product specifications provided by our customers. If new information or requests is made after a sales order is confirmed, we will need to review the original sales quote to see if surcharges are justified. The review will take into consideration of any work done which is wasted due to the new request.