5 Years Warranty on All Cases from Armor
Sales and Customer Communications
Alan is responsible to listen to clients and understand their needs and concerns. Alan also makes sure clients have through understanding of the case(s) to be built. He is responsible for the overall customer experience before, during and after sales. He keeps in touch with customers after sales to ensure any warranty issues are addressed ASAP.
Quoting and Accounts
Vic is responsible to ensure adequate information has been obtained in order to provide customer an accurate quote. Vic also engage in communicating with customers so that they understand our quote or working with customer to make changes to quote and design when required.
Vic is also responsible for sending customers invoices and reconcile payments.
Case Design and CAD Drawings
Jackie is responsible for road case design based on collected information from customers and provide CAD drawings for customer to review. Jackie work with other team members to ensure the drawings are checked and understood. After the drawings are approved by customers Jackie will generate cutting drawings for workshop to proceed production of cases.
Head Case Maker and Workshop Manager
Hansen is a veteran case builder and our workshop team leader. He is responsible for job allocation and quality control. Hansen works on road cases himself while managing the team to ensure quality and efficiency in the workshop. Hansen is also responsible for final quality inspection on finished road cases before they are released to customers.